We aim to process and ship orders quickly – within 24 to 72 hours of purchase.

Once your order has been dispatched, you will receive an email with tracking information.

This message will contain all the details you need to track your order’s progress. Simply use the provided information to follow your shipment on our delivery partner’s website.

It usually takes 1–3 business days to process and ship your order.

Once you've returned your items to us, you should receive your refund within 10 business days from the moment the parcel reaches our warehouse.

You can track your return using the tracking number provided by your chosen courier, which will show when your parcel has been delivered. The 10-day processing period begins at that point.

Once your refund has been issued, you will receive a confirmation email.

Please note: it may take up to 3 business days for the refund to appear in your bank account.

If you haven’t received your refund after this time, please contact us at: info@maryjane.co.uk

We offer a variety of payment methods to ensure a convenient and secure shopping experience.

Here are the payment options we currently accept:

-We accept major credit and debit cards, including Visa, Mastercard, and American Express.

-Depending on your location, we may also accept mobile payment solutions such as Apple Pay, Shop Pay, and Google Pay.

Please note: The availability of payment methods may vary depending on your location and the specific products you purchase.

If you have any questions about payments or need assistance placing your order, feel free to contact our customer service team.

We offer a 30-day return period, during which you can return your parcel without providing a reason. The 30-day window starts from the date you receive your order. Your return must be shipped back to us within this time.

Return Conditions:

• 
  unused, in original condition, and with tags still attached.
  
• 
  are non-refundable. These can be exchanged for another item from the collection or a store credit instead.
  
• 
  are non-refundable.
  

Making a return is easy! Here’s what you need to do:

Within 30 days of receiving your order, send an email to info@mary-jane.co.uk.to let us know that you’d like to exchange one or more items.

Our team will quickly provide you with return instructions.

Simply follow the steps provided to complete your return.

Return costs may vary depending on your location and the reason for the return.

We recommend using a tracked shipping service from a trusted courier to ensure your parcel reaches us safely.

Please note: Return shipping costs are non-refundable.

For more details about return shipping and associated costs, please refer to our Return Policy or contact our Customer Service team.

We do our best to process returns as quickly as possible.

As soon as your return parcel arrives at our warehouse, it will be processed within 10 business days.

Using the tracking number you received when sending the return, you can check when your parcel has been delivered to our warehouse. The 10-day processing period begins from that moment.

Once your refund has been issued, you will receive a confirmation email.

Please note that it may take up to 3 business days for the refund to appear in your bank account.

Yes, you can make an exchange!

The first exchange will be shipped from our warehouse free of charge. For any subsequent exchanges, the shipping costs will be covered by the customer.

Simply follow these steps:

info@mary-jane.co.uk within 30 days of receiving your order to start the exchange process.

International customers: Please note that we are not responsible for any customs charges (import duties or taxes) on returns made for exchange. You are responsible for any costs and fees associated with returning your order.

We recommend sending your return using a trackable shipping method or obtaining proof of postage, as we cannot process an exchange if the return shipment is lost.

If you have any questions or need further assistance, please contact our customer service team. We are here to help you!

For press enquiries, please contact us at: info@mary-jane.co.uk

We're glad you're interested in working at Barbara Butik!

Please email us at info@mary-jane.co.uk and we’ll get back to you as soon as possible.

If you have any questions, don’t hesitate to reach out — we’re happy to help.

Our support team is available 7 days a week to answer all your questions.

Contact: info@mary-jane.co.uk

We always strive to respond to all enquiries within 12 hours.